Saurabh Sabharwal
Empathetic Support Pro | 51 Months of Multi-Channel Success
New to Contra
Saurabh is ready for their next project!
Provided chat, email, and voice support to DoorDash delivery partners across the United States and Canada. Assisted dashers with delivery issues, payment and earnings inquiries, account-related concerns, and order troubleshooting. Coordinated with customers and merchants to help resolve delivery challenges, including cases where dashers were unable to locate delivery addresses. Experienced in investigating complex cases and delivering timely resolutions while maintaining high service quality in a fast-paced support environment.
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Customer Service Associate with experience providing email-based support to Walmart customers across the North American region through Alorica. Assisted customers with order status inquiries, delivery concerns, refunds, replacements, payments, and account-related issues. Maintained professional written communication while delivering accurate, timely, and customer-focused resolutions in a fast-paced support environment.
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Virtual Customer Service Associate with experience providing chat-based support to Amazon customers across the North American region. Assisted with order tracking, account inquiries, delivery concerns, refunds, and payment-related issues. Delivered efficient and customer-focused support while maintaining service quality and resolving inquiries in a fast-paced environment.
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Customer Support Specialist with 4+ years of experience providing chat, email and voice support for leading global brands and e-commerce platforms. Skilled in resolving order issues, delivery concerns, refund and payment inquiries and account related requests.
Experience in supporting customers and delivery partners in fast-paced environments while maintaining high service quality, effective communication and problem-solving standards. Background includes support roles with Walmart, DoorDash, Amazon India and Flipkart.
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