Customer Support/Service Erinma Chi-Okoro
Most SaaS companies struggle with slow response times and inconsistent support experience. I fix that.
What I offer:
Response time ↓ by 60%
CSAT
Support team efficiency
Deliverables:
Inbox structure (VIP / urgent / general)
Automated workflows (welcome, FAQs, escalation)
SLA system (response time targets)
Help center structure
Tagging & reporting system
Starting at$15 /hr
Tags
Intercom
Customer Service
Customer Success Manager
Customer Support Representative
Service provided by
Erinma Chi-Okoro Port Harcourt, Nigeria
- 5.00
- Rating
- 3
- Followers
Customer Support/Service Erinma Chi-Okoro
Starting at$15 /hr
Tags
Intercom
Customer Service
Customer Success Manager
Customer Support Representative
Most SaaS companies struggle with slow response times and inconsistent support experience. I fix that.
What I offer:
Response time ↓ by 60%
CSAT
Support team efficiency
Deliverables:
Inbox structure (VIP / urgent / general)
Automated workflows (welcome, FAQs, escalation)
SLA system (response time targets)
Help center structure
Tagging & reporting system
$15 /hr