Customer Success/Customer Service Erinma Chi-Okoro
You don’t just manage customers. You build systems that keep them.
What I offer:
Churn analysis & retention strategy
Customer health scoring systems
Lifecycle mapping (post-onboarding → expansion)
Playbooks for engagement & upsells
CRM optimization
Deliverables:
Customer Success Playbook (PDF/Notion)
Health Score Framework
Retention Strategy Plan
Example work
Starting at$15 /hr
Tags
Customer.io
Customer Service
Customer Success Manager
Customer Support Representative
Service provided by
Erinma Chi-Okoro Port Harcourt, Nigeria
- 5.00
- Rating
- 3
- Followers
Customer Success/Customer Service Erinma Chi-Okoro
Starting at$15 /hr
Tags
Customer.io
Customer Service
Customer Success Manager
Customer Support Representative
You don’t just manage customers. You build systems that keep them.
What I offer:
Churn analysis & retention strategy
Customer health scoring systems
Lifecycle mapping (post-onboarding → expansion)
Playbooks for engagement & upsells
CRM optimization
Deliverables:
Customer Success Playbook (PDF/Notion)
Health Score Framework
Retention Strategy Plan
Example work
$15 /hr