System Usability Scale (SUS) Survey

Lance Weisser

5

(2)

Starting at

$

850

About this service

Summary

This service is a quick and accurate way to gauge the usability of your product, service, or prototype.
Usability.gov has this to say about the SUS: The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring usability.   It consists of a 10-item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree.  Originally created by John Brooke in 1986, it allows you to evaluate a wide variety of products and services, including hardware, software, mobile devices, websites, and applications. In my personal experience, when senior stakeholders see the scores from a SUS, they have no trouble understanding or accepting them as meaningful and legitimate. This has been incredibly helpful for me when trying to convince stakeholders how demonstratively good or bad the usability of a system is. It’s also very helpful to establish a baseline or benchmark at the beginning of a redesign which can be great for comparing after each iteration of the product or prototype all the way to the final version!

What's included

  • Everything from the DIY SUS Package

    Google Form + Typeform option, Notion DB w/automation option, Scoring algorithm, Scoring definitions, Figma Presentation Deck, Google Slides Deck, and a Loom video walkthrough of how to use all the resources.

  • Stakeholder Interview

    1 - 45m optional stakeholder interview in order to get an understanding of the system that needs to be measured and the outcomes desired.

  • Recruit Users

    I'll use Userinterviews.com to recruit 5 representative users for the survey. This costs me $500 so if you provide the users I'll be happy to discount the rate down to $350.00

  • Completed Survey

    I'll complete the survey by gathering 50 data points on the usability of your system.

  • Notion database

    I'll transfer ownership of A Notion database with session information and a scoring algorithm that automates the SUS score and averages across each task/system measured.

  • Presentation Deck

    I'll provide you with a customizable presentation deck with insights from the test and recommendations on the next steps that you can present to your stakeholders. This deck can either be a Google Slides presentation or Figma Presentation.

Example projects

P&G - Olay.com

Recommendations

(5.0)

Aaron Youngren • RedBalloon.work

Client • Aug 15, 2023

Recommended

Lance delivered way above our expectations! Lance's analysis of our core UX flows was expert-level yet easy to understand and take action on. Lance leveraged his many years of experience to help us see both larger growth opportunities and easy wins. His analysis saved us months of research, and prevented us from working on things that are "good enough." I have no doubt that we will increase conversions because of Lance's help. Great work!

Chris Mackey • Bluebid Homes

Client • Jul 6, 2023

Recommended

Lance has been made a huge difference at Bluebid. He has dramatically improved our UI/UX in a short amount of time, and we look forward to our next engagement with him. Lance is an absolute pleasure to work with, and I always look forward to discovering what he has in store for our user community.

Duration

3 days

Skills and tools

User Researcher
UX Researcher
Product Researcher
Figma
Google Docs
Loom
Notion

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