Community Manager / SupportMarina Franca
With over 4 years of experience in SaaS customer service, I specialize in providing exceptional customer support that helps businesses effectively engage with their clients. My expertise includes handling customer inquiries, troubleshooting technical issues, and ensuring complete customer satisfaction. I have a proven track record of improving customer retention rates and fostering strong client relationships through timely and efficient service. My goal is always to enhance the overall customer experience, contributing to the success and growth of the businesses I support.
What's included
Community management
As a successful community manager, I have experience at building and nurturing engaged online communities. My skills include:
- Communication: Effectively engaging with community members through clear and responsive communication, fostering a positive and inclusive environment.
- Content Creation: Producing relevant and engaging content that resonates with the community, sparking discussions and encouraging participation.
- Moderation: Maintaining a safe and respectful space by enforcing community guidelines and addressing conflicts or issues promptly.
- Analytics: Utilizing data to understand community behavior, measure engagement, and adjust strategies for continuous improvement.
- Feedback Integration: Actively listening to community feedback and incorporating it to enhance the user experience and community satisfaction.
- Event Coordination: Organizing virtual events, webinars, and discussions that promote interaction and strengthen community bonds.
Technical Support
Addressing users' and clients' concerns by providing appropriate solutions and following up to ensure resolution. Additionally, managing any technical issues related to the tools, product, or system usage that users may encounter.
Product and Service Knowledge
Training/supporting users and team members in using the products and services.
Marina's other services
Starting at$200 /wk
Tags
Discord
G Suite
Jira
Notion
Slack
Community Engagement
Community Manager
Community Support Specialist
Service provided by
Marina Franca São Paulo, Brazil
Community Manager / SupportMarina Franca
Starting at$200 /wk
Tags
Discord
G Suite
Jira
Notion
Slack
Community Engagement
Community Manager
Community Support Specialist
With over 4 years of experience in SaaS customer service, I specialize in providing exceptional customer support that helps businesses effectively engage with their clients. My expertise includes handling customer inquiries, troubleshooting technical issues, and ensuring complete customer satisfaction. I have a proven track record of improving customer retention rates and fostering strong client relationships through timely and efficient service. My goal is always to enhance the overall customer experience, contributing to the success and growth of the businesses I support.
What's included
Community management
As a successful community manager, I have experience at building and nurturing engaged online communities. My skills include:
- Communication: Effectively engaging with community members through clear and responsive communication, fostering a positive and inclusive environment.
- Content Creation: Producing relevant and engaging content that resonates with the community, sparking discussions and encouraging participation.
- Moderation: Maintaining a safe and respectful space by enforcing community guidelines and addressing conflicts or issues promptly.
- Analytics: Utilizing data to understand community behavior, measure engagement, and adjust strategies for continuous improvement.
- Feedback Integration: Actively listening to community feedback and incorporating it to enhance the user experience and community satisfaction.
- Event Coordination: Organizing virtual events, webinars, and discussions that promote interaction and strengthen community bonds.
Technical Support
Addressing users' and clients' concerns by providing appropriate solutions and following up to ensure resolution. Additionally, managing any technical issues related to the tools, product, or system usage that users may encounter.
Product and Service Knowledge
Training/supporting users and team members in using the products and services.
Marina's other services
$200 /wk