Technical Support

Marina França

(0)

Starting at

/hr

About this service

Summary

With over 4 years of experience in SaaS customer service, I specialize in providing exceptional customer support that helps businesses effectively engage with their clients. My expertise includes handling customer inquiries, troubleshooting technical issues, and ensuring complete customer satisfaction. I have a proven track record of improving customer retention rates and fostering strong client relationships through timely and efficient service. My goal is always to enhance the overall customer experience, contributing to the success and growth of the businesses I support.

What's included

Techical Support
Provide top-notch service in investigating and resolving bugs and issues reported by customers, ensuring the optimal performance of the client's product or application.
Customer Experience
Deliver exceptional service focused on enhancing the customer experience, ensuring that every interaction with the client's product or application is seamless, positive, and exceeds customer expectations.
Critical Outlook
Maintain a critical outlook by gathering essential information from users and addressing their top complaints. This approach is aimed at identifying areas for improvement and enhancing the overall experience for the client.
Documentation
Document all essential information to build a comprehensive FAQ. Ensure the most common questions are easily accessible to clients and maintain internal documentation to streamline future support efforts and enhance problem-solving efficiency.

Skills and tools

IT Specialist

Technical Support Specialist