What's included

• Identify & Prioritize Essential Changes to Scale

  Thorough needs analysis of current process, team structure, 360 feedback from selected leaders and team members. Identify the attitude, skills & knowlege required by current & future team members to transition smoothly in this change. Propose prioritized change for scaling to be successful to client for approval.

• Enhance Process

  If necessary, enhance/simplify the existing core process without disrupting current business. Use automation if possible and desired by the client.

• Design Change Management Process

  Design learning content (e-learning or facilitator led) to help current & future team members embrace and execute the WHAT, WHY & HOW of the coming changes. Execute a rollout strategy that gives the team the opportunity to understand and practice the changes before it goes live. Refine the process with feedback. Continue to evaluate when the process goes live with real team members and customers. Handover when the client is fully satisfied.