Summary

FAQs

• Do you answer phones?

  No. I manage guest communication through email or messaging channels.

• Do I need a specific PMS?

  Any cloud-based PMS works.

• Can you correct existing ledger or OTA discrepancies?

  Yes. I can clean up misposted payments, virtual card errors, and ongoing revenue alignment issues.

• Do you replace an on-site front desk?

  No. I maintain the operational and financial layer so on-site staff can focus on guests.

• Do you need to be onsite to close the payment terminal?

  If your property uses a countertop Moneris or other non-integrated terminal, your onsite staff will continue running the daily batch close at your existing cutoff time. Once the batch report and end-of-day PMS snapshot are available, I complete the night audit, reconciliation, and documentation remotely. If your PMS uses an integrated payment processor or your terminal is set to auto-batch, I can perform the full close remotely.

• What level of system access do you need?

  View + posting access in the PMS and payment reporting dashboards (e.g., VCC retrieval, refund verification). I do not require administrator privileges. If your property uses role-based permissions, I operate under the standard Night Auditor role.

• When do you complete the audit?

  I complete the audit after your end-of-day roll and payment terminal batch close. This typically aligns with overnight hours or early morning, depending on your property’s timing. The morning summary and reconciliation log are delivered before staff begin the day shift.

• Do you work with properties outside Canada?

  Not at this time. I currently work exclusively with Canada-based boutique hotels, inns, lodges, and B&Bs.