Reduce Case Volume with a Dynamic Contact Form
Contact for pricing
About this service
Summary
FAQs
How long does the implementation take?
The typical engagement for building and integrating a dynamic contact form is about two months, working 10-20 hours per week. The exact timeline depends on the complexity of contact issue types, accessibility to contact data and knowledge base content, and the intricacy of the integration and backend automations.
What is the cost of this service?
The cost for this dynamic contact form implementation is approximately $10,000. This includes all aspects of the project, from analysis and design to integration and training.
How will this service impact my customer service costs?
By deflecting common issues and automating help content, this service can reduce customer service costs by 20% or more. If your cost per contact is $10 and you have 5,000 contacts per month, the efficiency gains from this implementation could pay for the service within about 8 weeks.
What is included in the service?
The service includes customer data analysis, help content mapping, dynamic form design, GDPR-compliant tool setup, CRM integration, backend automation, and training for future modifications.
How do I know if this is the right solution for my company?
If you’re experiencing high customer service costs and frequent repetitive inquiries, a dynamic contact form can streamline support processes and enhance efficiency. This solution is especially effective if you have a significant volume of contacts and wish to improve resolution times and reduce support workload.
What's included
Customer Data Analysis
Review customer contact data to identify top issues, generating insights to shape the form structure and logic.
Knowledge Base Content Mapping
Map or create help content and troubleshooting steps, addressing 80% of contact volume to reduce support requests.
Dynamic Form Design & GDPR Compliance
Design a dynamic contact form using a GDPR-compliant, low-cost tool with if/then logic that displays relevant help content based on customer input. Easily configurable for future updates.
CRM Integration & Automation
Integrate the form with your CRM (HubSpot, Salesforce, Zendesk), including case routing, auto-escalation, and triggering workflows based on form inputs. Provide training for seamless handoff.
Industries