Before I start working with you I will ask you more about you, your company/business, your goals, vision, mission etc to get a better idea of what your design needs are. When I accept you as my client, I send over my designer terms of service agreement (this is a contract) that has details about deliverables, timelines, budget/payment, cancellation and scope of work. After this is signed, I will send over my designer questionnaire to get more details of the project so I can get started.