Customer Support & Client Success Management

Pro

Faith Ndeobi

Starting at

/hr

About this service

Summary

I help businesses deliver world-class customer experiences through reliable, empathetic, and organized support. From inbox management to helpdesk systems and proactive client communication, I ensure your customers feel heard, valued, and supported. With hands-on experience across platforms like Zoho Desk, Gmail, Slack, Kajabi, and ActiveCampaign, I build processes that reduce response times and boost satisfaction.

Process

Discovery Call: Understand your support channels, tools, and priorities.

Setup & Audit: Review or build your helpdesk/inbox structure, tagging, and templates.

Daily Support Management: Handle customer inquiries, track escalations, and ensure SLAs are met.

Reporting & Optimization: Share weekly reports on volume, trends, and recommendations.

Continuous Improvement: Implement new workflows or automations based on data insights.

FAQs

Which tools do you use for customer support?
I specialize in Zoho Desk, HelpScout, Gorgias, Freshdesk, Gmail, and Slack, but I adapt quickly to your preferred platform.
Can you work in different time zones?
Yes, I offer flexible coverage depending on your customer base and support hours.
Do you offer team training or SOP creation?
Absolutely. I can document workflows and train your team for long-term efficiency.
What industries have you worked with?
I’ve supported SaaS, e-learning, agencies, and service-based brands with global customer bases.

What's included

Customer Support
Daily management of customer inquiries and tickets (email, chat, or CRM) Helpdesk setup and workflow automation (Zoho Desk, Freshdesk, or Gorgias) Customer onboarding and issue tracking Documentation of FAQs, SOPs, and escalation procedures Weekly performance or feedback reports

Example projects