Customer Support & Client Success Management by Faith NdeobiCustomer Support & Client Success Management by Faith Ndeobi
Customer Support & Client Success ManagementFaith Ndeobi
Cover image for Customer Support & Client Success Management
I help businesses deliver world-class customer experiences through reliable, empathetic, and organized support. From inbox management to helpdesk systems and proactive client communication, I ensure your customers feel heard, valued, and supported. With hands-on experience across platforms like Zoho Desk, Gmail, Slack, Kajabi, and ActiveCampaign, I build processes that reduce response times and boost satisfaction.

What's included

Customer Support
Daily management of customer inquiries and tickets (email, chat, or CRM) Helpdesk setup and workflow automation (Zoho Desk, Freshdesk, or Gorgias) Customer onboarding and issue tracking Documentation of FAQs, SOPs, and escalation procedures Weekly performance or feedback reports
FAQs

Starting at$25 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Zoho CRM
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Faith Ndeobi Port Harcourt, Nigeria
4
Followers
Customer Support & Client Success ManagementFaith Ndeobi
Starting at$25 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Zoho CRM
Community Manager
Customer Success Manager
Customer Support Representative
Cover image for Customer Support & Client Success Management
I help businesses deliver world-class customer experiences through reliable, empathetic, and organized support. From inbox management to helpdesk systems and proactive client communication, I ensure your customers feel heard, valued, and supported. With hands-on experience across platforms like Zoho Desk, Gmail, Slack, Kajabi, and ActiveCampaign, I build processes that reduce response times and boost satisfaction.

What's included

Customer Support
Daily management of customer inquiries and tickets (email, chat, or CRM) Helpdesk setup and workflow automation (Zoho Desk, Freshdesk, or Gorgias) Customer onboarding and issue tracking Documentation of FAQs, SOPs, and escalation procedures Weekly performance or feedback reports
FAQs

$25 /hr