Customer Support & Client Success ManagementFaith Ndeobi
I help businesses deliver world-class customer experiences through reliable, empathetic, and organized support. From inbox management to helpdesk systems and proactive client communication, I ensure your customers feel heard, valued, and supported. With hands-on experience across platforms like Zoho Desk, Gmail, Slack, Kajabi, and ActiveCampaign, I build processes that reduce response times and boost satisfaction.
What's included
Customer Support
Daily management of customer inquiries and tickets (email, chat, or CRM)
Helpdesk setup and workflow automation (Zoho Desk, Freshdesk, or Gorgias)
Customer onboarding and issue tracking
Documentation of FAQs, SOPs, and escalation procedures
Weekly performance or feedback reports
FAQs
I specialize in Zoho Desk, HelpScout, Gorgias, Freshdesk, Gmail, and Slack, but I adapt quickly to your preferred platform.
Yes, I offer flexible coverage depending on your customer base and support hours.
Absolutely. I can document workflows and train your team for long-term efficiency.
I’ve supported SaaS, e-learning, agencies, and service-based brands with global customer bases.
Example work
Starting at$25 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Zoho CRM
Community Manager
Customer Success Manager
Customer Support Representative
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Faith Ndeobi Port Harcourt, Nigeria
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- Followers
Customer Support & Client Success ManagementFaith Ndeobi
Starting at$25 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Zoho CRM
Community Manager
Customer Success Manager
Customer Support Representative
I help businesses deliver world-class customer experiences through reliable, empathetic, and organized support. From inbox management to helpdesk systems and proactive client communication, I ensure your customers feel heard, valued, and supported. With hands-on experience across platforms like Zoho Desk, Gmail, Slack, Kajabi, and ActiveCampaign, I build processes that reduce response times and boost satisfaction.
What's included
Customer Support
Daily management of customer inquiries and tickets (email, chat, or CRM)
Helpdesk setup and workflow automation (Zoho Desk, Freshdesk, or Gorgias)
Customer onboarding and issue tracking
Documentation of FAQs, SOPs, and escalation procedures
Weekly performance or feedback reports
FAQs
I specialize in Zoho Desk, HelpScout, Gorgias, Freshdesk, Gmail, and Slack, but I adapt quickly to your preferred platform.
Yes, I offer flexible coverage depending on your customer base and support hours.
Absolutely. I can document workflows and train your team for long-term efficiency.
I’ve supported SaaS, e-learning, agencies, and service-based brands with global customer bases.
Example work
$25 /hr