Community Management & Engagement

Pro

Faith Ndeobi

Starting at

1,500

About this service

Summary

I help brands build and manage thriving online communities that enhance customer satisfaction and reduce support volume. With a balance of empathy, communication, and strategy, I create engagement calendars, moderate discussions, and ensure every member feels supported and heard.

My background in Customer Success and Support Operations allows me to turn communities into powerful extensions of your customer service experience.

Process

Discovery Call: We discuss your brand, goals, and ideal community experience.

Community Audit or Setup: I review or create your community structure (channels, groups, permissions, automations).

Engagement Strategy: I design an engagement calendar with post ideas, discussion prompts, and event flow.

Launch & Management: I onboard members, moderate discussions, and ensure timely responses.

Reporting & Optimization: I share weekly/monthly insights on engagement, sentiment, and growth metrics.

FAQs

Which platforms do you work with?
I manage communities on Slack, Discord, Circle, and Mighty Networks, and can help you select the best one for your brand goals.
Can you integrate community updates with our CRM or support system?
Yes — I can connect tools like HubSpot, Airtable, or Notion to sync member data, feedback, and support requests.
Do you offer ongoing moderation or just setup?
Both! You can hire me for one-time setup or retain me for ongoing community management and engagement strategy.
How do you measure success?
I track engagement metrics (active members, response rates, participation levels) and report clear insights tied to your goals — such as retention, satisfaction, or ticket reduction.

What's included

Community Support & Engagement (Slack / Discord / Circle / Mighty Networks)
Channel setup and content planning Engagement calendar creation Daily moderation and reporting

Example projects