Community Management & EngagementFaith Ndeobi
I help brands build and manage thriving online communities that enhance customer satisfaction and reduce support volume. With a balance of empathy, communication, and strategy, I create engagement calendars, moderate discussions, and ensure every member feels supported and heard.
My background in Customer Success and Support Operations allows me to turn communities into powerful extensions of your customer service experience.
What's included
Community Support & Engagement (Slack / Discord / Circle / Mighty Networks)
Channel setup and content planning
Engagement calendar creation
Daily moderation and reporting
FAQs
I manage communities on Slack, Discord, Circle, and Mighty Networks, and can help you select the best one for your brand goals.
Yes — I can connect tools like HubSpot, Airtable, or Notion to sync member data, feedback, and support requests.
Both! You can hire me for one-time setup or retain me for ongoing community management and engagement strategy.
I track engagement metrics (active members, response rates, participation levels) and report clear insights tied to your goals — such as retention, satisfaction, or ticket reduction.
Example work
Starting at$1,500
Duration4 weeks
Tags
Circle
Discord
Kajabi
Mighty Networks
Slack
Account Manager
Customer Success Manager
Customer Support Representative
Service provided by
Faith Ndeobi Port Harcourt, Nigeria
- 4
- Followers
Community Management & EngagementFaith Ndeobi
Starting at$1,500
Duration4 weeks
Tags
Circle
Discord
Kajabi
Mighty Networks
Slack
Account Manager
Customer Success Manager
Customer Support Representative
I help brands build and manage thriving online communities that enhance customer satisfaction and reduce support volume. With a balance of empathy, communication, and strategy, I create engagement calendars, moderate discussions, and ensure every member feels supported and heard.
My background in Customer Success and Support Operations allows me to turn communities into powerful extensions of your customer service experience.
What's included
Community Support & Engagement (Slack / Discord / Circle / Mighty Networks)
Channel setup and content planning
Engagement calendar creation
Daily moderation and reporting
FAQs
I manage communities on Slack, Discord, Circle, and Mighty Networks, and can help you select the best one for your brand goals.
Yes — I can connect tools like HubSpot, Airtable, or Notion to sync member data, feedback, and support requests.
Both! You can hire me for one-time setup or retain me for ongoing community management and engagement strategy.
I track engagement metrics (active members, response rates, participation levels) and report clear insights tied to your goals — such as retention, satisfaction, or ticket reduction.
Example work
$1,500