Executive Virtual Assistance, Customer Service, Crisis Managing

Starting at

$

20

About this service

Summary

My value proposition highlights on my ability to be highly analytical, curious, and unafraid to question the norm, driven by a deep motivation to achieve excellence. I as well possess strong communication and collaboration skills, is receptive to feedback, and act with urgency in decision-making and problem-solving. Additionally, my customer-centric approach and results-driven mindset ensure that i consistently prioritize customer needs while exceeding performance objectives.

Process

Calendar and Schedule Management
Task: Organize and maintain calendars, schedule meetings, and appointments, and avoid scheduling conflicts.
Process:
Receive meeting requests or appointments.
Cross-check availability and existing commitments.
Schedule the event and send out invitations/notifications.
Set up reminders and follow up with attendees.
2. Email and Communication Management
Task: Manage incoming and outgoing emails and ensure prompt, professional communication.
Process:
Monitor inbox and categorize emails based on priority.
Respond to urgent messages and forward non-urgent tasks.
Draft and send emails on behalf of the client or company.
Maintain communication logs for future reference.
3. Document Management and Filing
Task: Organize, store, and manage documents for easy retrieval.
Process:
Create, edit, and format documents.
Label and categorize files (digital or physical) according to established filing systems.
Ensure confidentiality and security of sensitive information.
Regularly archive and backup files.
4. Travel and Event Coordination
Task: Handle travel arrangements and event logistics for business trips or meetings.
Process:
Research and book flights, accommodation, and transportation.
Prepare detailed travel itineraries.
Communicate travel details to relevant parties.
Ensure all logistical arrangements are in place for events (venue, catering, equipment).
5. Expense and Budget Tracking
Task: Manage financial records, including expenses, invoices, and budgets.
Process:
Collect and verify receipts, invoices, and financial documents.
Input expenses into accounting systems or spreadsheets.
Reconcile accounts and track budgets against actual expenses.
Prepare financial reports for review.
6. Client and Customer Relationship Support
Task: Provide customer service and manage client relationships.
Process:
Respond to customer or client inquiries via phone, email, or chat.
Keep records of client communication and feedback.
Coordinate client meetings and ensure follow-up on tasks or deliverables.
Assist in resolving any client issues or concerns.
7. Office Supply Management
Task: Manage the inventory of office supplies and equipment.
Process:
Monitor stock levels of supplies and request replenishments when necessary.
Place orders with vendors and manage delivery schedules.
Distribute supplies to team members as needed.
Maintain records of inventory usage and orders.
8. Task and Project Coordination
Task: Track tasks and support project management activities.
Process:
Create task lists, set deadlines, and assign tasks to team members.
Monitor progress and follow up on outstanding tasks.
Assist in preparing project reports or updates.
Coordinate with various departments or stakeholders to ensure timely completion.

What's included

  • Administrative Support

    1. Efficient Scheduling and Calendar Management: Ensuring meetings, appointments, and events are organized, with timely reminders to avoid conflicts. 2. Email and Communication Management: Handling incoming and outgoing emails, drafting responses, and maintaining clear, professional communication. 3. Document Preparation and Management: Creating, editing, formatting, and organizing documents such as reports, presentations, spreadsheets, and meeting minutes. 4. Travel Arrangements: Coordinating travel plans, including booking flights, accommodations, and transportation, while keeping track of itineraries. 5. Data Entry and Record Keeping: Accurately inputting data into systems, maintaining databases, and ensuring information is up-to-date and easily accessible. 6. Expense and Budget Tracking: Managing expenses, preparing reports, and ensuring all financial records are maintained and organized. 7. Customer and Client Support: Responding to customer inquiries, managing client relations, and assisting with general support tasks to ensure smooth operations. 8. Task Prioritization: Organizing and prioritizing tasks to meet deadlines and ensure key responsibilities are handled efficiently. 9. Office Supply Management: Keeping track of office supplies, placing orders, and ensuring all resources needed for smooth business operations are available. 10. Problem-Solving and Decision-Making Support: Assisting in resolving issues that arise and providing solutions to improve processes or solve administrative challenges.


Duration

1 week

Skills and tools

Personal Assistant
Virtual Assistant
Executive Assistant
Calendly
Google Sheets
Microsoft Excel
Microsoft Office 365
Microsoft Outlook

Work with me