What? UX Audit is a fast and cost-effective way to make your existing product more user-friendly and engaging with a help of professional heuristic usability evaluation expert. Audit measures user satisfaction across usability, accessibility, interface design, information architecture, and performance among other heuristics. The UX Audit is one of the most budget-friendly ways to eliminate checkout drop-offs, increase conversions, and boost customer retention as well as the brand image as a whole. Why Susanna? With my Master's degree in Human Computer Interaction and Design (Hons) and years of industry experience, I have performed dozens of Heuristic Usability Evaluations for several 2D and 3D applications from early-stage startups to big corporations. As a Frontend Engineer, I'm also able to give guidance on technical feasibility and tools in addition to core design improvements. What's included? Service includes: - Full usability analysis document and prioritized checklist of discovered UX issues and suggestions to fix them Service does NOT include: - implementation of the suggestions in final designs/code (can be purchased seperately if tech stack suitable)

Step 1: Introduction call We'll discuss your needs and see if the service is the right solution for you. We will discuss the scope, timeline and focus areas based on your interests and business goals. (~30 min) Step 2: Project quote & contract You will get the details of the project scope, price etc before committing to the service. Step 3: UX Audit Analysis (~1-3 days) In this step, I apply my 10+ years of experience of UI design and development to analyse your application in its current status and create you clear prioritised checklist on how to make your application more user-friendly by tweaking the UI design and user interaction flows. The evaluation can be performed in a) Live website or app b) Design prototype (Figma or similar) Step 4: Analysis results call (~1h) We'll go through the main results of the analysis and answer any questions raised. The final document will be handed over. Step 5: Customer care In case of questions raise after the analysis call, you and your team will have an opportunity to ask clarification for 3 months after the delivery.