Customer Support implementation
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About this service
Summary
Experienced Customer success leader who loves to implement CS systems from scratch. I would love to help map your vision for customer success and support. A vision that would match your product and customers. I can then help you implement all the softwares needed to make your team more efficient into performing these tasks.
Process
I always work with the existing team - even if there's still no one from customer success/support. I map the AS IS while working with the team to know more about what they do. Then we build the vision together and setup a plan to implement it.
What's included
Online support
Offer your customers online chat support with humans or bots
Help center
Build an online help center to help your customers be more self sufficient
Ticket management
Integrate your requests with your product team so they can analyse and take care of customer issues
Skills and tools
Customer Support Representative
Community Manager
Community Support Specialist
HubSpot
Intercom
Zendesk
Work with me
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