My role was purely to manage the clients' expectations and ensure that emails are kept up to date, as well as ongoing monitoring of the online store chats.

Learn the product, and show creativity in their responses when dealing with the customers.

Eventually, teach/manage a team and as part of this, I will eventually be taught to send cold emails to stores, in an attempt to sign them to stock our product.

In addition, I have proficient skills in:

- fluent English (both written and verbal)

- customer management experience

- eCommerce experience

- experience in the Chinese market

- exceptional management skills

- highly creative and suggestive

- skills in sales

- manage and supervise the Customer Service team

- talk to Chinese suppliers and 3PL