Your product looks fine. Users still drop off. Support tickets keep climbing. Signups don't convert. Something is broken but nobody can point at it in a screenshot - that's exactly the kind of problem I solve.

I run manual heuristic evaluations. Not automated scans that spit out accessibility scores and call it a day. I walk through your product the way a real user would - tapping, scrolling, getting confused in the same places your customers do. Then I document everything: where the friction lives, why it's happening, and exactly what to fix first.

Every audit delivers a prioritized action plan. Not a 90-page PDF that sits in a Google Drive folder forever. A clear, ranked list of issues sorted by impact and effort so your team knows what to tackle Monday morning.

I've audited SaaS dashboards, mobile apps, e-commerce flows, fintech platforms, and healthcare products. Whether it's a live product losing users or a Figma prototype that needs validation before dev, the process works the same.