These are my steps for approaching a UX audit:
1. Understand business objectives.
2. Define platforms and user journeys.
3. Perform heuristic evaluation for usability and accessibility.
4. Compile findings and recommend improvements.
3 main reasons to conduct a UX audit
1. Improve business metrics
UX audits can help identify areas of poor user experience, leading to solutions for business issues such as high churn rates and falling conversions that ultimately grow the business.
2. Discover issues and improve usability
UX audits can help companies identify and fix bugs that may have been missed, which is especially important for those who frequently release updates and new features but lack the time for thorough testing.
3. Prioritize user needs
Data obtained from a UX audit helps prioritize important user needs and leads to happier, more satisfied users.
These are my steps for approaching a UX audit:
1. Understand business objectives.
2. Define platforms and user journeys.
3. Perform heuristic evaluation for usability and accessibility.
4. Compile findings and recommend improvements.
3 main reasons to conduct a UX audit
1. Improve business metrics
UX audits can help identify areas of poor user experience, leading to solutions for business issues such as high churn rates and falling conversions that ultimately grow the business.
2. Discover issues and improve usability
UX audits can help companies identify and fix bugs that may have been missed, which is especially important for those who frequently release updates and new features but lack the time for thorough testing.
3. Prioritize user needs
Data obtained from a UX audit helps prioritize important user needs and leads to happier, more satisfied users.