Fractional Customer Success & Revenue Operations Consultant

Pro

Ismael Bamba

Starting at

/hr

About this service

Summary

With over 9 years of experience in SaaS, telecom, and e-commerce, I specialize in transforming Customer Success operations to drive retention, optimize revenue, and align cross-functional teams.

What's included

Churn Audit
Retention Audit: A comprehensive review of current customer retention strategies with actionable insights.
Revenue Operations
CS Ops Setup: Implementation of health score models, automated playbooks, and data-driven strategies
Onboarding/Implementation
Workshops and sessions to bridge gaps between sales, product, and customer success teams

Skills and tools

Account Manager

Customer Success Manager

Sales Manager

Gorgias

HubSpot

Klaviyo

Shopify

Industries

E-Commerce

Beauty

Retail

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