Customer Support Overflow (Bilingual) Ismael Bamba
I handle customer operations and administrative tasks to keep your business running smoothly, including CRM cleanup, documentation, reporting, and customer communication. Bilingual in French/English, I support both Canadian and international teams. Perfect for founders needing reliable, fast operational help.
What's included
CRM Cleanup Package
Contact deduplication
Tagging refresh
Pipeline cleanup
Account notes organization
Customer Communication Support
Drafting emails
Following up with customers
Writing summaries
Scheduling calls
Ticketing & Support Triage
Sorting incoming issues
Escalation to correct team
Status updates
Documentation & SOP Writing
Templates
How-to guides
KB entries
Reporting & Spreadsheet Work
Weekly reports
Customer lists
Usage tracking sheets
Ismael's other services
Starting at$70 /hr
Tags
Gorgias
HubSpot
Klaviyo
Shopify
Customer Success Manager
Customer Support Representative
Operations Manager
Service provided by
Ismael Bamba Toronto, Canada
- 1
- Followers
Customer Support Overflow (Bilingual) Ismael Bamba
Starting at$70 /hr
Tags
Gorgias
HubSpot
Klaviyo
Shopify
Customer Success Manager
Customer Support Representative
Operations Manager
I handle customer operations and administrative tasks to keep your business running smoothly, including CRM cleanup, documentation, reporting, and customer communication. Bilingual in French/English, I support both Canadian and international teams. Perfect for founders needing reliable, fast operational help.
What's included
CRM Cleanup Package
Contact deduplication
Tagging refresh
Pipeline cleanup
Account notes organization
Customer Communication Support
Drafting emails
Following up with customers
Writing summaries
Scheduling calls
Ticketing & Support Triage
Sorting incoming issues
Escalation to correct team
Status updates
Documentation & SOP Writing
Templates
How-to guides
KB entries
Reporting & Spreadsheet Work
Weekly reports
Customer lists
Usage tracking sheets
Ismael's other services
$70 /hr