Customer Support Overflow (Bilingual)

Pro

Ismael Bamba

Starting at

$

70

/hr

About this service

Summary

I handle customer operations and administrative tasks to keep your business running smoothly, including CRM cleanup, documentation, reporting, and customer communication. Bilingual in French/English, I support both Canadian and international teams. Perfect for founders needing reliable, fast operational help.

What's included

  • CRM Cleanup Package

    Contact deduplication Tagging refresh Pipeline cleanup Account notes organization

  • Customer Communication Support

    Drafting emails Following up with customers Writing summaries Scheduling calls

  • Ticketing & Support Triage

    Sorting incoming issues Escalation to correct team Status updates

  • Documentation & SOP Writing

    Templates How-to guides KB entries

  • Reporting & Spreadsheet Work

    Weekly reports Customer lists Usage tracking sheets

Skills and tools

Customer Success Manager

Customer Support Representative

Operations Manager

Gorgias

Gorgias

HubSpot

HubSpot

Klaviyo

Klaviyo

Shopify

Shopify

Industries

Customer Service
E-Commerce
Beauty

More services

Customer Retention & Lifecycle Optimization

STARTING AT

$70/hour

hourly rate

Fractional Customer Success & Revenue Operations Consultant

STARTING AT

$70/hour

hourly rate

Implementation & Onboarding Support

STARTING AT

$70/hour

hourly rate