Customer Retention & Lifecycle Optimization Retention, churn reduction, lifecycle management, customer loyalty, segmentation, winback strategy, customer journey optimization I help SaaS and DTC brands reduce churn, improve customer experience, and build lifecycle systems that retain customers longer. Using insights from telecom retention, e-commerce loyalty, and SaaS operations, I design clear workflows, messaging systems, and customer triggers that improve retention and conversions. Deliverables: • Churn analysis + root-cause mapping • Customer segmentation & treatment plan • Loyalty and LTV optimization recommendations • Winback & reactivation flows • Retention messaging templates • Retention KPIs + dashboards • Leadership-ready presentation Why hire me: Most freelancers do support. I build systems that keep customers longer. This work pays for itself within 30–60 days. Pricing: Contact for pricing CTA: “Message me to tell me your churn problem, I’ll map it in 24 hours.”