Implementation & Onboarding Support by Ismael BambaImplementation & Onboarding Support by Ismael Bamba

Implementation & Onboarding Support

Ismael Bamba

Starting at

/hr

About this service

Summary

I support SaaS teams by running onboarding workflows end-to-end: kickoff, data collection, tool configuration, training, and time-to-value tracking. I help founders clear onboarding backlogs and deliver a smooth, structured customer experience. My approach accelerates activation and ensures customers see value quickly.

What's included

Implementation Kickoff Package
Kickoff call checklist Agenda + slides Stakeholder mapping
Data Collection & Configuration
Customer data validation CRM/CS tool setup Integration checklist (Planhat, Gainsight, ChurnZero, SFDC, HubSpot)
Customer Onboarding Workflow
Customer timeline Email sequence Milestone tracking
Training & Enablement
Live/async training Training scripts + recordings Knowledge base pages
Time-to-Value Tracking
Key activation metrics Customer usage scorecard Weekly progress update
Adoption Improvement Plan
Customer risk flags Feature adoption recommendations “Go-live” checklist

Skills and tools

Customer Success Manager

Email Marketer

Marketing Strategist

Gorgias

Klaviyo

Salesforce

Shopify

Industries

E-Commerce

Telecommunications

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