Summary

Process

FAQs

• What do you need from me to get started?

  Access to your website or app, Google Analytics or similar data, any user feedback or support tickets you've collected, and clarity on your primary business goals and user concerns.

• How long does a UX audit take?

  Typically 1-2 weeks depending on the size and complexity of your site. Small sites (under 10 pages) take about a week, larger sites or apps may take up to two weeks.

• Do you conduct user testing?

  This service focuses on expert evaluation and analytics review. If user testing is needed, we can discuss adding that as a separate phase with additional scope.

• What format will the audit report be in?

  You'll receive a comprehensive document (PDF or presentation format) with findings organized by priority, screenshots highlighting issues, and clear recommendations for each item.

• Can you help implement the recommendations?

  Yes! While this service focuses on analysis and strategy, I can continue working with you to implement the recommended improvements through design and development services.

• Is this useful before a redesign?

  Absolutely. A UX audit before redesign ensures you don't repeat existing mistakes and provides data-driven direction for the new design. It's one of the best investments you can make.

• What if my issues are mainly technical, not design-related?

  I'll identify technical issues that impact UX (like slow load times or broken functionality) and recommend solutions, though implementation of complex technical fixes may require developer involvement.

• Will this help with conversion rates?

  Yes. A major focus of the audit is identifying barriers to conversion and recommending specific improvements to forms, CTAs, checkout flows, and user journeys that typically lead to measurable improvements.

• How do you prioritize recommendations?

  I categorize recommendations by impact (high, medium, low) and effort (quick win, moderate, complex), making it easy to tackle high-impact, low-effort improvements first while planning larger initiatives.