Virtual Business Support

Shana Nelson

Starting at

600

/mo

About this service

Summary

I offer reliable, behind-the-scenes support for entrepreneurs and small teams who need help staying organized without hiring full-time. From calendar and inbox management to CRM updates and document prep, I take care of the day-to-day admin so you can focus on what matters most. With a responsive 48-hour turnaround, you’ll get dependable help without the micromanaging.

Process

1. Discovery Call (15 mins) We’ll connect to review your needs, tools, and workflow. I’ll ask a few questions to ensure the support is tailored and efficient from day one.

2. Onboarding & Setup You’ll receive a welcome kit with a short intake form, tool access requests (e.g. calendar, email, CRM), and your personalized support plan.

3. Task Requests You send tasks via email, shared doc, or task manager (e.g. ClickUp or Trello). I’ll confirm each request and provide estimated timelines.

4. Weekly Support (Up to 10 Hours/Month) Ongoing help with:

Calendar & inbox management

CRM data entry

Document formatting

Light admin tasks

Turnaround for standard tasks: within 48 hours.

5. Monthly Check-In (Optional) A brief call or summary email to review progress, adjust priorities, and keep things running smoothly.

FAQs

What kind of tasks can I send you?
I handle admin essentials like calendar and inbox management, light CRM updates, document formatting, and general task coordination. If you're not sure, just ask. I’ll let you know if it's in scope.
How do I send you tasks?
You can send tasks via email, a shared task tracker like ClickUp, Trello, or even Google Docs or whatever works best for you. I’ll confirm once each task is received.
What if I need more than 10 hours?
If you need additional support, we can either upgrade your package or add extra hours at a set hourly rate. I’ll always flag when you're close to your monthly limit.
What tools do you work with?
I’m flexible and experienced with Google Workspace, Outlook, HubSpot, ClickUp, and more. If you're using something different, I’ll get up to speed quickly.

What's included

Starter Support
For entrepreneurs and small teams who need reliable day-to-day assistance. 1. Up to 10 hours of virtual support per month 2. Calendar and inbox management 3. Light CRM updates and data entry 4. Document prep and formatting 5. 48-hour turnaround on standard tasks

Recommendations

(5.0)

Samantha Mcmoriss • Luxe Galz

Client • Feb 8, 2023

Recommended

I am pleased to write a recommendation for the product listing job that was completed by Shana Nelson. The job was executed with great attention to detail, ensuring that all information was accurately entered and presented in a professional manner. The final outcome was clear and concise product listing that effectively showcased the products and descriptions. Shana Nelson showed a strong work ethic and a commitment to delivering high-quality results, consistently exceeding expectations.

Skills and tools

Executive Assistant

Project Manager

Virtual Assistant