Customer Support
Contact for pricing
About this service
Summary
FAQs
What support channels do you work with?
Email, live chat, ticketing systems (Zendesk, Freshdesk), social media DMs, and phone support.
Can you work in different time zones?
Yes, I can adjust my schedule to match your customer peak hours.
How do you handle difficult customers?
I remain calm, professional, and solution-focused, while following your company’s guidelines.
Will you need scripts to respond?
If you have existing scripts, I’ll follow them. If not, I can help create consistent, brand-aligned responses.
What's included
Customer Inquiry Handling
Respond to emails, live chats, and support tickets promptly and professionally.
Complaint Resolution
Address concerns, troubleshoot issues, and provide fair, timely solutions.
Order & Account Assistance
Help customers with order tracking, returns, refunds, or account updates.
Knowledge Base Management
Create and maintain FAQs, guides, and help articles to reduce repetitive questions.
Customer Feedback Collection
Gather reviews, survey responses, and suggestions for service improvement.
Service Escalation
Identify complex cases and escalate to the right internal team for faster resolution.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gmail
HubSpot
Zendesk