Help Center and How-To Article Writing | Support DocsOscar Guardado
Answer your customers' questions before they reach your inbox. We write clear how-to guides, FAQs and help-center articles that walk people through your product or service step by step, for your customers or your internal team.
Every article includes
A clear, search-friendly title that matches how customers ask the question
Short numbered steps, with marked spots for your screenshots
Notes for common problems and what to try next
Links between related articles, so readers find the next answer
You publish the articles
We never need access to your help desk or website. Articles are delivered as editable .docx files, ready to paste into your help center or knowledge base.
Packages
3 Help Articles, $150: three how-to or FAQ articles, up to 500 words each. 3 days.
6 Help Articles, $300: six articles, up to 500 words each, with related-article links. 5 days.
10 Articles + Topic Map, $500: ten articles, up to 600 words each, plus a category and topic map for your help center. 7 days.
Delivery days start once your questionnaire and files are in.
Not included: uploading articles, taking screenshots or setting up your help desk.
What you can count on
We work across all 4 US time zones. Business hours are Mon–Fri, 8 AM–9 PM ET. We reply within 2 hours during business hours and within 12 hours outside them.
Unlimited revisions within the brief until delivery is approved.
A progress update at each milestone.
You own all assets and files once payment is complete, and payments are protected by Contra.
Your files and data stay private. We use them only for your project, never share them, and delete your personal data within 30 days of the project wrapping up, or sooner if you ask.
To keep quality high and distractions low, we handle all communication through Contra chat, or email once your project starts, so every request is in writing and nothing gets missed.
Sample work
SAMPLE for a fictional client: Help Center Article, How to Download Your Monthly Report, for a Fictional Software Product.
FAQs
Will you upload the articles to our help center? No. You publish them. We deliver ready-to-paste articles and never log in to your accounts.
What do you need from me? A list of topics or common customer questions, plus any notes or screen recordings of the steps. Screenshots are welcome.
Do you take the screenshots? No. We mark where each one goes and describe what it should show, so you can add them.
Do we need a call? No. We send a written questionnaire and outline, and we handle all communication through Contra chat, or email once your project starts.
How do revisions work? Unlimited revisions within the brief until delivery is approved.
Starting at$150
Duration3 days
Tags
Customer support
FAQ writing
Help center articles
How-to guides
Knowledge base
Support documentation
Technical writing
User guides
Service provided by
Oscar Guardado proCape Coral, USA
Help Center and How-To Article Writing | Support DocsOscar Guardado
Starting at$150
Duration3 days
Tags
Customer support
FAQ writing
Help center articles
How-to guides
Knowledge base
Support documentation
Technical writing
User guides
Answer your customers' questions before they reach your inbox. We write clear how-to guides, FAQs and help-center articles that walk people through your product or service step by step, for your customers or your internal team.
Every article includes
A clear, search-friendly title that matches how customers ask the question
Short numbered steps, with marked spots for your screenshots
Notes for common problems and what to try next
Links between related articles, so readers find the next answer
You publish the articles
We never need access to your help desk or website. Articles are delivered as editable .docx files, ready to paste into your help center or knowledge base.
Packages
3 Help Articles, $150: three how-to or FAQ articles, up to 500 words each. 3 days.
6 Help Articles, $300: six articles, up to 500 words each, with related-article links. 5 days.
10 Articles + Topic Map, $500: ten articles, up to 600 words each, plus a category and topic map for your help center. 7 days.
Delivery days start once your questionnaire and files are in.
Not included: uploading articles, taking screenshots or setting up your help desk.
What you can count on
We work across all 4 US time zones. Business hours are Mon–Fri, 8 AM–9 PM ET. We reply within 2 hours during business hours and within 12 hours outside them.
Unlimited revisions within the brief until delivery is approved.
A progress update at each milestone.
You own all assets and files once payment is complete, and payments are protected by Contra.
Your files and data stay private. We use them only for your project, never share them, and delete your personal data within 30 days of the project wrapping up, or sooner if you ask.
To keep quality high and distractions low, we handle all communication through Contra chat, or email once your project starts, so every request is in writing and nothing gets missed.
Sample work
SAMPLE for a fictional client: Help Center Article, How to Download Your Monthly Report, for a Fictional Software Product.
FAQs
Will you upload the articles to our help center? No. You publish them. We deliver ready-to-paste articles and never log in to your accounts.
What do you need from me? A list of topics or common customer questions, plus any notes or screen recordings of the steps. Screenshots are welcome.
Do you take the screenshots? No. We mark where each one goes and describe what it should show, so you can add them.
Do we need a call? No. We send a written questionnaire and outline, and we handle all communication through Contra chat, or email once your project starts.
How do revisions work? Unlimited revisions within the brief until delivery is approved.
$150