What's included

• CX maturity assessment

  I assess your organizations’ maturity based on the key capabilities that are required for customer-centric working across departments, all the way from marketing to customer service. The capabilities cover your current CX strategy, way-of-working, governance, measurement, customer understanding and culture. The outcome of the assessment enables me to draft a capability roadmap tailored to your organizational context & maturity.

• Capability building roadmap

  In co-creation with your teams I can define a capability roadmap for developing the key customer centric capabilities further. This is your transformation plan for becoming a customer-centric company. Following this plan I could educate and enable your teams to adopt a customer-centric way of working across departments. This will be another service, so please reach out if you're interested in this extension.