Your start to transform to a customer centric organizationFloor van Gent
To shift from departments working in silos, to customer-centric collaboration across your departments, following a tailored transformation plan based on a maturity assessment of your current organisation.
What's included
CX maturity assessment
I assess your organizations’ maturity based on the key capabilities that are required for customer-centric working across departments, all the way from marketing to customer service. The capabilities cover your current CX strategy, way-of-working, governance, measurement, customer understanding and culture. The outcome of the assessment enables me to draft a capability roadmap tailored to your organizational context & maturity.
Capability building roadmap
In co-creation with your teams I can define a capability roadmap for developing the key customer centric capabilities further. This is your transformation plan for becoming a customer-centric company.
Following this plan I could educate and enable your teams to adopt a customer-centric way of working across departments. This will be another service, so please reach out if you're interested in this extension.
Example work
Contact for pricing
Tags
Figma
Miro
TheyDo
Business Strategist
User Researcher
UX Designer
Service provided by
Floor van Gent Chicago, USA
Your start to transform to a customer centric organizationFloor van Gent
To shift from departments working in silos, to customer-centric collaboration across your departments, following a tailored transformation plan based on a maturity assessment of your current organisation.
What's included
CX maturity assessment
I assess your organizations’ maturity based on the key capabilities that are required for customer-centric working across departments, all the way from marketing to customer service. The capabilities cover your current CX strategy, way-of-working, governance, measurement, customer understanding and culture. The outcome of the assessment enables me to draft a capability roadmap tailored to your organizational context & maturity.
Capability building roadmap
In co-creation with your teams I can define a capability roadmap for developing the key customer centric capabilities further. This is your transformation plan for becoming a customer-centric company.
Following this plan I could educate and enable your teams to adopt a customer-centric way of working across departments. This will be another service, so please reach out if you're interested in this extension.
Example work
Contact for pricing