Lifecycle Strategy

Starting at

$

50

/hr

About this service

Summary

I am an award-winning Lifecycle Marketing Strategist with proven expertise in creating and executing CRM strategies that deliver measurable business impact. I specialize in designing end-to-end customer journeys that drive engagement, retention, and loyalty, using data-driven insights to craft highly personalized and effective multi-channel campaigns.

What's included

  • Customer Journey Mapping

    Design and optimize lifecycle marketing journeys for new, active, dormant, and churned customers.

  • Segmentation & Targeting

    Develop customer segments based on behavior, demographics, and lifecycle stages. Create hyper-targeted campaigns and lifecycle flows to improve retention, engagement, lifetime value, churn and revenue.

  • Lifecycle Flow Strategies

    Plan and implement onboarding, nurturing, re-engagement, and win-back flows. Leverage channels like email, SMS, push notifications, and in-app messaging.

  • A/B Testing & Experimentation

    Implement and analyze A/B tests for messaging, design, offers, timing, and channel effectiveness.

  • Data Analysis & Reporting

    Analyze campaign performance using metrics like open rates, click-through rates, and conversions. Provide actionable insights to optimize marketing strategies and improve ROI.

  • Marketing Automation Management

    Set up and manage workflows in CRM and marketing platforms. Ensure seamless integration with CRM tools for a 360° customer view.

Recommendations

(5.0)

Josh De Bruijn • Navirum

Client • Dec 4, 2024

I recommend Kate for any project management role, particularly in Salesforce projects. Having worked closely with Kate on multiple projects, I have seen firsthand her exceptional leadership and ability to deliver complex projects. Especially managing C level stakeholders, and managing geographically diverse team with efficiency & precision. Optimised operational delivery processes for our organisation which we are still benefiting from.

Sarah Glavey

Client • Dec 3, 2024

I had the pleasure of working with Kate for several years, and based on that experience, I would wholeheartedly recommend her for any role that requires a talented and driven professional skilled in marketing strategy and execution. During my time working with Kate, I witnessed first-hand her remarkable ability to lead complex initiatives, inspire teams, and deliver exceptional results. Beyond her professional accomplishments, Kate is a genuinely lovely person to work with.

Abi Moran • Folk VML

Client • Dec 3, 2024

I’ve had the pleasure of working with Kate across many roles and projects over the years, and she consistently impresses with her professionalism and expertise. She is a truly safe pair of hands, someone you can rely on without hesitation. She’s a strategic thinker, combining vision with a diligent and thorough approach to execution. She pays close attention to detail and ensures that every aspect of her work is delivered to a high standard.


Skills and tools

Email Marketer
Marketing Strategist
Business Strategist
HubSpot
Marketo Engage
Microsoft Excel
Salesforce
Slack

Industries

A/B Testing
Marketing
Marketing Automation

Work with me