Summary

FAQs

• Can we change the focus of the retainer from week to week?

  Absolutely! The retainer is flexible, so we can adjust priorities each week to address your most pressing needs. Simply let me know in advance, and I’ll adapt the schedule accordingly.

• How do we handle revisions?

  Each request includes up to two rounds of revisions, allowing us to refine the design based on your feedback. Revisions are typically completed within 1–2 business days, depending on complexity.

• Can you handle urgent requests?

  I’ll do my best to accommodate urgent tasks, depending on my current workload. If you anticipate regular last-minute needs, we can discuss a plan to prioritize urgent projects.

• What happened when cancelled?

  Absolutely! You can pause or cancel the subscription at any time with a 30-day notice. This ensures a smooth transition and allows me to wrap up any ongoing tasks.

• How do we communicate during the process?

  I’ll work with you through your preferred tools, whether that’s email, Teams, or Monday. Clear and direct communication is key to ensuring the process runs smoothly.

• Can unused hours in a retainer be rolled over to the next week?

  Retainer hours are meant to provide consistent, ongoing support and don’t roll over. However, I’ll ensure we maximize the time each week by prioritizing your most important tasks.

• What if we’re not satisfied with a deliverable?

  Client satisfaction is my priority. I offer up to two rounds of revisions per task to ensure the final deliverable aligns with your vision. If further changes are needed, we can discuss the scope and timeline.