What's included

• Review of current patient communication approach

  An assessment of how patient information is currently structured and communicated across products, services, or platforms.

• Identification of safety and clarity risks

  Analysis of systemic risks related to patient understanding, inconsistent messaging, or unclear communication.

• Patient communication principles and standards

  Defined principles to guide safe, clear, and consistent patient communication across teams and touchpoints.

• Content structure and messaging hierarchy

  A high-level framework outlining how patient information should be prioritised, structured, and presented.

• Reusable guidance for internal teams

  Practical guidance that teams can apply and reuse when creating or reviewing future patient-facing content.