What's included

• Patient content and UX review

  A review of existing patient-facing content or digital flow, focusing on how patients read, understand, and act on health information.

• Clinical safety and clarity assessment

  Identification of potential safety, misinterpretation, or health-literacy issues that may affect patient understanding or appropriate use.

• Plain-English UX-aligned rewrite

  Rewritten patient content aligned with NHS-style communication standards and structured for usability within digital health products.

• Content structure and improvement guidance

  Practical recommendations to improve content structure, flow, and clarity to reduce patient misunderstanding and misuse.