Customer Satisfaction Analysis
Starting at
$
15
/hrAbout this service
Summary
Customer Satisfaction Analysis involves assessing the level of satisfaction that users have with the company's products or services. This includes evaluating metrics such as response time, resolution rate and user feedback. Quantitative and qualitative data is evaluated to build a comprehensive picture of user satisfaction. The goal of the analysis is to identify areas of improvement and to make changes that will enhance the user experience and drive higher levels of customer satisfaction.
What's included
Track Metrics
- Measuring and monitoring key performance indicators (KPIs) over time to assess customer satisfaction. - Utilizing the results to improve performance and achieve desired outcomes.
Improve user experience
Identifying trends and user requests from support interactions and collaborating with the relevant team to develop a comprehensive strategy that enhances the satisfaction of the users.
Skills and tools
Customer Support Representative
Community Manager
Slack
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