Customer SupportSibusile Vilakazi
As a customer support representative, I am dedicated to providing exceptional customer service to ensure the complete satisfaction of my clients. I am skilled in identifying and resolving customer complaints and concerns through various communication channels, including phone, email, and chat. My extensive experience in product support allows me to offer guidance and advice on how to use a product or service effectively, along with providing product demonstrations.
I also excel in user lifecycle management, providing comprehensive support to users at all stages of their experience. I respond promptly to inquiries, troubleshoot any issues that may arise, and offer guidance through calls, loom/video recordings, and other resources. With a strong commitment to customer satisfaction, I am confident that I can provide the support that your clients need to successfully utilize your products and services.
What's included
Problem Resolution
Identifying and resolving customer complaints and concerns, either over the phone, email or chat.
Product Support
Offering guidance and advice on how to use a product or service, and providing product demonstrations.
User Lifecycle Management
Providing comprehensive support to users by responding to their inquiries, troubleshooting issues, and offering guidance through calls, loom/video recordings, and other resources.
Example work
Sibusile's other services
Starting at$15 /hr
Tags
Canva
Loom
Slack
Community Manager
Customer Support Representative
Service provided by
Sibusile Vilakazi South Africa
Customer SupportSibusile Vilakazi
Starting at$15 /hr
Tags
Canva
Loom
Slack
Community Manager
Customer Support Representative
As a customer support representative, I am dedicated to providing exceptional customer service to ensure the complete satisfaction of my clients. I am skilled in identifying and resolving customer complaints and concerns through various communication channels, including phone, email, and chat. My extensive experience in product support allows me to offer guidance and advice on how to use a product or service effectively, along with providing product demonstrations.
I also excel in user lifecycle management, providing comprehensive support to users at all stages of their experience. I respond promptly to inquiries, troubleshoot any issues that may arise, and offer guidance through calls, loom/video recordings, and other resources. With a strong commitment to customer satisfaction, I am confident that I can provide the support that your clients need to successfully utilize your products and services.
What's included
Problem Resolution
Identifying and resolving customer complaints and concerns, either over the phone, email or chat.
Product Support
Offering guidance and advice on how to use a product or service, and providing product demonstrations.
User Lifecycle Management
Providing comprehensive support to users by responding to their inquiries, troubleshooting issues, and offering guidance through calls, loom/video recordings, and other resources.
Example work
Sibusile's other services
$15 /hr