Multi-channel Customer Service
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About this service
Summary
Provide top-notch customer service and support across email, live chat, phone, and social media using tools like Zendesk and Freshdesk.
What's included
Email/Live Chat/Forum/Social Media/Phone/Share-screen Support
Answer and resolve to tickets, issues, and requests within agreed standard SLA. Expertise in Zendesk, Freshdesk, Hootsuite, Agora Pulse, Help Scout, Uservoice, Intercom, and Gorgias.
Contribute to Knowledge Base
Suggest improvements or spearhead planning and implementing a support documentation if none is existing.
Assist in optimizing help desk platform configuration
Assist in further improving response times by creating automations, macros, canned responses, and triggers.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
SaaS
Information Technology
E-Commerce
Work with me
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