What's included

• Email/Live Chat/Forum/Social Media/Phone/Share-screen Support

  Answer and resolve to tickets, issues, and requests within agreed standard SLA. Expertise in Zendesk, Freshdesk, Hootsuite, Agora Pulse, Help Scout, Uservoice, Intercom, and Gorgias.

• Contribute to Knowledge Base

  Suggest improvements or spearhead planning and implementing a support documentation if none is existing.

• Assist in optimizing help desk platform configuration

  Assist in further improving response times by creating automations, macros, canned responses, and triggers.