Multi-channel Customer ServiceAllan Frederic Donato
Provide top-notch customer service and support across email, live chat, phone, and social media using tools like Zendesk and Freshdesk.
What's included
Email/Live Chat/Forum/Social Media/Phone/Share-screen Support
Answer and resolve to tickets, issues, and requests within agreed standard SLA.
Expertise in Zendesk, Freshdesk, Hootsuite, Agora Pulse, Help Scout, Uservoice, Intercom, and Gorgias.
Contribute to Knowledge Base
Suggest improvements or spearhead planning and implementing a support documentation if none is existing.
Assist in optimizing help desk platform configuration
Assist in further improving response times by creating automations, macros, canned responses, and triggers.
Allan Frederic's other services
Contact for pricing
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Allan Frederic Donato Malolos, Philippines
Multi-channel Customer ServiceAllan Frederic Donato
Contact for pricing
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Provide top-notch customer service and support across email, live chat, phone, and social media using tools like Zendesk and Freshdesk.
What's included
Email/Live Chat/Forum/Social Media/Phone/Share-screen Support
Answer and resolve to tickets, issues, and requests within agreed standard SLA.
Expertise in Zendesk, Freshdesk, Hootsuite, Agora Pulse, Help Scout, Uservoice, Intercom, and Gorgias.
Contribute to Knowledge Base
Suggest improvements or spearhead planning and implementing a support documentation if none is existing.
Assist in optimizing help desk platform configuration
Assist in further improving response times by creating automations, macros, canned responses, and triggers.
Allan Frederic's other services
Contact for pricing