Want to wow your valued customers and make them your loyal returning clients? Then look no further because I'll make this happen for you!

I'm Allan Donato and I am a technical support professional with over 20 years of experience serving customers in the following industries:

- e-Commerce/Retail Stores

- Mobile App Development

- SaaS and Cloud-Based App Development

- Online Learning

- Entertainment

- Information Technology (IT)

- Financial Technology (FinTech)

Some of the support channels, systems, and tools I have used extensively in the past include:

a. Ticketing Systems / Incident Management Software: Zendesk, Gorgias, Freshdesk, Uservoice, Help Scout, Amazon Buyer-Seller Messaging Service / Seller Central

b. Live Chat Support: Zendesk Chat, Intercom, Drift

c. Email-Based Support

d. Social Media-Based Support: Hootsuite, Agora Pulse

e. Remote Desktop Support

f. Forum or Community Support

g. E-commerce platforms: Shopify, Magento, BigCommerce, WooCommerce, Amazon Seller Central

Among my previous clients include reputable global companies such as BrightPearl, WordPress (Automattic), and Jotform. If you're ready to take your business to the next level through delightful technical support experience, let's talk further and make it happen!