I review your end-to-end support and CX flow; from first contact to resolution and tell you exactly where users are getting frustrated, lost, or underserved. You get a written report and a prioritised action plan. What you get: ∙ Full audit of your support flow and tooling ∙ Gap analysis with user friction points identified ∙ Prioritised recommendations with implementation notes

Best for: fintech and healthtech startups preparing to scale support without breaking the experience

1. Basic CX Audit

Best for: Small businesses, startups, or brands looking to identify customer experience gaps.

Review of current customer journey

Basic support/workflow assessment

Identification of friction points

Chatbot/customer interaction review

Recommendations for improvement

Summary audit report

✔ PDF/Google Doc report ✔ Actionable recommendations ✔ Improvement suggestions

💰 Price: $300

2. Advanced CX Systems Audit

Best for: Growing businesses that want to optimize operations, automation, workflows, and customer retention.

Full customer journey mapping

Workflow and automation analysis

Conversational AI/chatbot performance review

Support system efficiency audit

Response time and escalation analysis

Customer pain point breakdown

Optimization strategy recommendations

Detailed systems improvement roadmap

Analytics/performance insights review

✔ Detailed strategic audit report ✔ Workflow optimization recommendations ✔ CX improvement roadmap ✔ Strategy presentation/call

💰 Price: $1,500