Customer Support Specialist | Email, Chat & Phone Support

Pro

Prachi J

Starting at

/hr

About this service

Summary

Customers ghosting? Tickets piling up? Let’s fix that! 👊 With 6 years at YOR Health Inc., USA, I’ve tackled thousands of emails, chats, and calls—solving problems, calming storms, and making customers happy. From Zendesk wizardry to workflow magic, I ensure smooth support, quick resolutions, and top-notch service. Let’s turn your support from ‘meh’ to ‘wow’!

What's included

Customer Support (Email & Chat)
Prompt and professional responses across email, chat, phone, WhatsApp, and social media (Facebook, Instagram, Twitter, LinkedIn).
CRM & Ticketing Management
Efficiently handle customer cases using Zendesk, HubSpot, Intercom, Freshdesk, Salesforce, Zoho Desk, and Gorgias
Administrative Support
Manage scheduling, data entry, document organization, inbox management, calendar coordination, travel planning, and report generation for seamless operations.
Workflow Automation
Optimize processes, automate repetitive tasks, and create SOPs for efficiency.
Knowledge Base Setup
Develop FAQs, help articles, and self-service resources to enhance customer support.

Recommendations

(5.0)

Pranali Malode • TalenttPrime

Client • Feb 28, 2025

Recommended

Prachi is an incredible recruiter! She helped me find top talent globally with ease. She understands hiring needs quickly, finds the right people, and makes the process seamless. Her expertise in sourcing, screening, and onboarding is outstanding. Plus, she’s great at communication and building strong relationships. If you need a recruiter who truly delivers, she’s the one. Highly recommend!

Skills and tools

Communications Specialist

eCommerce Manager

Customer Support Representative