UX Discovery & Research for complex web apps & SaaSKiryl Hahaliuk
Before redesigning anything, you need to know exactly what's broken and why. That's what Discovery is for.
I'll dig into your product, your users, and your priorities to build a clear picture of where the UX is failing and what to fix first. When the project allows, I interview your actual users to map every friction point (I always recommend this — the insights are worth it).
What you walk away with: A detailed UX audit document, user flow maps with annotated problems, a screen inventory with state matrix, a prioritized problem list scored by severity, competitive benchmark, design system plan, and a sprint roadmap for the redesign. Everything is yours, even if we stop here.
This works well for teams who know something's off but can't pinpoint exactly what, or who need a clear plan before committing to a full redesign. It's also great ammunition for getting stakeholder buy-in — hard to argue with a prioritized list of problems backed by user research.
Typical timeline: 2-4 weeks depending on scope and whether we include user interviews.
Message me with a link to your product and what's not working. I'll tell you honestly whether Discovery makes sense for your situation, or if something lighter would do.
FAQs
The free audit is a 15-minute Loom with top-level problems. Discovery is a deep dive: structured research, user interviews, documented flows, severity scoring, and a full redesign roadmap. Think quick health check vs. full diagnostic.
You don't have to, but I strongly recommend it. Without it, you're guessing what to fix first. Discovery gives you a prioritized plan so no time or budget gets wasted on the wrong things.
You might be right, and you might be surprised. I've had clients come in certain the problem was onboarding, and it turned out the core workflow was the real bottleneck. Discovery either confirms your gut or saves you from an expensive wrong turn.
When the client is open to it, yes. I'll set up 4-6 calls with your users and synthesize the findings. This is optional but it consistently produces the most actionable insights. If user interviews aren't possible, I work with analytics, support tickets, and session recordings.
You get all deliverables and a clear sprint plan. You can take that to any design team, or we can move into a redesign retainer together. No pressure either way — the deliverables are designed to be useful regardless.
Example work
Contact for pricing
Duration2 weeks
Tags
Design Systems Specialist
Product Designer
UI Designer
User Researcher
UX Designer
UX Researcher
Service provided by
Kiryl Hahaliuk proKošice, Slovakia
UX Discovery & Research for complex web apps & SaaSKiryl Hahaliuk
Contact for pricing
Duration2 weeks
Tags
Design Systems Specialist
Product Designer
UI Designer
User Researcher
UX Designer
UX Researcher
Before redesigning anything, you need to know exactly what's broken and why. That's what Discovery is for.
I'll dig into your product, your users, and your priorities to build a clear picture of where the UX is failing and what to fix first. When the project allows, I interview your actual users to map every friction point (I always recommend this — the insights are worth it).
What you walk away with: A detailed UX audit document, user flow maps with annotated problems, a screen inventory with state matrix, a prioritized problem list scored by severity, competitive benchmark, design system plan, and a sprint roadmap for the redesign. Everything is yours, even if we stop here.
This works well for teams who know something's off but can't pinpoint exactly what, or who need a clear plan before committing to a full redesign. It's also great ammunition for getting stakeholder buy-in — hard to argue with a prioritized list of problems backed by user research.
Typical timeline: 2-4 weeks depending on scope and whether we include user interviews.
Message me with a link to your product and what's not working. I'll tell you honestly whether Discovery makes sense for your situation, or if something lighter would do.
FAQs
The free audit is a 15-minute Loom with top-level problems. Discovery is a deep dive: structured research, user interviews, documented flows, severity scoring, and a full redesign roadmap. Think quick health check vs. full diagnostic.
You don't have to, but I strongly recommend it. Without it, you're guessing what to fix first. Discovery gives you a prioritized plan so no time or budget gets wasted on the wrong things.
You might be right, and you might be surprised. I've had clients come in certain the problem was onboarding, and it turned out the core workflow was the real bottleneck. Discovery either confirms your gut or saves you from an expensive wrong turn.
When the client is open to it, yes. I'll set up 4-6 calls with your users and synthesize the findings. This is optional but it consistently produces the most actionable insights. If user interviews aren't possible, I work with analytics, support tickets, and session recordings.
You get all deliverables and a clear sprint plan. You can take that to any design team, or we can move into a redesign retainer together. No pressure either way — the deliverables are designed to be useful regardless.
Example work
Contact for pricing