Choose the flow that matters most—onboarding, checkout, an AI copilot, a triage funnel, or another critical journey—and I examine it as a real user experiences it: where it hesitates, over-explains, dead-ends, creates accessibility friction, or quietly loses people.

For AI surfaces, the audit also covers conversational structure, disclosure, uncertainty, hallucination exposure, system feedback, failure recovery, and human handoff.

You receive prioritized findings, annotated evidence, a practical improvement plan, and a recorded or live walkthrough.

This is a focused diagnostic of one agreed flow. It is not a visual redesign or implementation engagement. Multi-flow and whole-product audits are available only as custom scopes so the deliverables do not silently expand.