AI That Knows Your Business- RAG Knowledge System
Starting at
$
6,000
About this service
Summary
FAQs
What exactly is RAG and why do I need it?
RAG (Retrieval-Augmented Generation) is technology that makes AI reference your actual documents before answering questions, instead of relying only on what it was trained on. Without RAG, AI makes educated guesses and often hallucinates incorrect information. With RAG, the AI searches your knowledge base, finds relevant content, and grounds its answers in your real documentation. It's the difference between an AI saying "I think your return policy is probably 30 days" versus "According to your Returns Policy document page 3, returns are accepted within 60 days of purchase."
What types of documents can the system handle?
Pretty much anything text-based—PDFs, Word documents, Google Docs, text files, HTML pages, Markdown files, PowerPoint presentations (extracts text), Excel spreadsheets (processes text and data), and more. The system intelligently extracts content while preserving important structure and context. Whether it's product manuals, policy documents, training materials, SOPs, FAQ compilations, or technical specifications, if there's text information in it, the RAG system can learn from it.
How long does setup take?
Typically 3 weeks from start to launch. Week 1: System architecture, vector database setup, and document processing pipeline development. Week 2: Ingesting your initial documents, configuring retrieval, building the query interface, and testing accuracy. Week 3: Optimization, admin dashboard setup, team training, and final refinement. You'll see it working with sample documents by end of week 1, and we'll progressively add your real knowledge base through weeks 2-3.
How accurate are the answers?
Very high accuracy because answers are grounded in your actual documents. The system doesn't make things up—it either finds relevant information in your knowledge base and references it, or explicitly says it doesn't have that information. Accuracy depends on your documentation quality; if you have clear, complete docs, the AI gives clear, complete answers. During the optimization period, we tune retrieval to consistently find the most relevant content, typically achieving 90%+ answer quality satisfaction.
What if my documentation is outdated or incomplete?
The analytics dashboard will show you exactly where gaps exist. You'll see which questions aren't getting good answers, which topics have no documentation, and where users are confused. This intelligence helps you prioritize what documentation to create or update. As you add new content or update existing documents, the AI immediately starts using that improved knowledge. The system evolves with your business rather than staying frozen in time.
Can it handle really complex or technical questions?
Yes, as long as the answers exist in your documentation. The system can synthesize information across multiple document sections or even multiple documents to answer complex queries. If someone asks "How does Feature X work with Product Y and what are the cost implications?" and those details exist across different documents, the RAG system finds all relevant pieces and synthesizes a comprehensive answer. The limitation is always your documentation, not the technology.
How many documents can it handle?
The basic system is designed for 100-500 documents or roughly 1-5 million words of content—plenty for most small to mid-size businesses' knowledge bases. If you have more extensive documentation, we can scale the vector database and processing pipeline accordingly. The retrieval speed stays fast even with large knowledge bases because of how vector search works—it's finding relevant chunks in milliseconds regardless of total content volume.
Can users ask follow-up questions?
Yes, the system maintains conversation context. If someone asks "What's your return policy?" and then follows up with "Does that include sale items?" the system understands "that" refers to the return policy from the previous question. Conversations flow naturally rather than treating every query as isolated. This makes the experience much more intuitive and helpful than basic search would be.
What if the AI gives a wrong answer?
First, because answers are cited, users can verify against source documents. Second, the admin dashboard lets you see problematic queries and improve documentation or retrieval tuning to fix issues. Third, confidence scoring helps identify uncertain answers. And fourth, the system can be configured with human escalation for low-confidence responses. Most importantly, "wrong" answers are usually traceable to unclear source documentation rather than AI hallucination—the system is designed to faithfully represent what's in your docs.
How do we keep it updated as our business changes?
Simple—just upload new or revised documents through the admin panel. The system automatically processes them, updates the knowledge base, and starts using the new information. Delete outdated documents the same way. You can schedule regular reviews (monthly or quarterly) to audit what's in the system and ensure accuracy. Keeping it current is as easy as managing files in a folder.
Can it integrate with our existing tools?
Yes, via the API. Common integrations include: embedding in your website as an intelligent help system, adding to Slack or Teams as a knowledge bot, integrating with your help desk software, building into internal portals, or connecting to chatbots you already have. The API provides query functionality, so any system that can make HTTP requests can access the knowledge base.
What's the difference between this and just using ChatGPT?
ChatGPT doesn't know anything specific about your business—it gives general answers based on internet training data from before 2023. This RAG system knows your actual policies, products, procedures, and internal information because it's learned from your specific documents. ChatGPT might give plausible-sounding but incorrect information about your business; this system gives accurate, cited information from your real documentation. It's the difference between asking a stranger versus asking someone who's studied your company manual.
Is my company information secure?
Absolutely. Your documents are stored in a secure vector database with encryption, access is controlled through authentication, and the system can be deployed in your own infrastructure if needed rather than cloud hosting. We never share or expose your data to external parties. The AI provider (OpenAI) sees only the queries and retrieved chunks during answer generation, not your entire knowledge base, and you can use self-hosted AI models if data sensitivity requires it.
What's included
Custom RAG Knowledge System Architecture
Complete Retrieval-Augmented Generation system designed specifically for your business documentation. This is the foundation that makes your AI actually know your business instead of making educated guesses. I'll engineer the architecture for ingesting your documents, breaking them into optimal chunks, generating embeddings, storing them efficiently, and retrieving the most relevant information when questions are asked. You get an AI that references your actual policies, products, and procedures—not generic internet knowledge.
Document Processing & Ingestion Pipeline
Automated pipeline that takes your business documents and makes them AI-searchable. Upload PDFs, Word docs, text files, HTML pages, or spreadsheets, and the system automatically processes them—extracting text, chunking intelligently (not just every 500 words, but based on semantic meaning), generating vector embeddings, and indexing for lightning-fast retrieval. The pipeline handles various document formats, preserves important structure, and updates the knowledge base as you add new content.
Intelligent Vector Database Setup
High-performance vector database configured specifically for your knowledge retrieval needs. This isn't just storage—it's the smart search engine that finds relevant information from thousands of document chunks in milliseconds. The database uses semantic similarity (understanding meaning, not just keywords) to retrieve the most relevant context for any question. Whether someone asks about "refund policies" or "getting my money back," the system understands they're related and finds the right information.
Context-Aware Answer Generation
AI response system that combines retrieved knowledge with natural language generation to produce accurate, helpful answers. When someone asks a question, the system retrieves the 3-5 most relevant document chunks, synthesizes them intelligently, and generates a clear answer grounded in your actual documentation. It's not just copying text—it's understanding your documents and explaining them conversationally while staying factually accurate to the source material.
Source Citation & Verification System
Every answer includes citations showing where the information came from in your documents. Users see "According to your Returns Policy (page 3)..." or "Based on the Product Manual section 2.4..." This transparency builds trust, allows verification, and helps identify when documentation might be outdated or incomplete. You can trace every AI response back to its source material, ensuring accountability and accuracy.
Web-Based Query Interface
Clean, intuitive web interface where users ask questions and get answers from your knowledge base. The interface is simple—type your question, get a clear response with sources, refine your question if needed. Works beautifully on desktop and mobile. Users don't need training—if they can use a search engine, they can use this. Behind the scenes, the complex RAG system does its magic, but users just see helpful answers instantly.
Multi-Document Knowledge Integration
The system doesn't treat each document in isolation—it understands relationships across your knowledge base. If product specifications are in one document, pricing in another, and policies in a third, the AI can synthesize information across all three to answer comprehensive questions. "What's the warranty on Product X and how do returns work?" gets answered using multiple document sources seamlessly.
Admin Dashboard for Knowledge Management
User-friendly admin panel where you manage your knowledge base without touching code. Upload new documents, delete outdated ones, view what's currently in the system, see which documents are being referenced most, and monitor query patterns. You can update your AI's knowledge by simply uploading files—no developer needed. The system processes updates automatically and makes new information available immediately.
Confidence Scoring & "I Don't Know" Intelligence
The system knows when it doesn't have enough information to answer confidently. Instead of making something up or giving a vague response, it explicitly says "I don't have information about that in the knowledge base" and can suggest alternative resources or human contact. Confidence scores show how certain the AI is about each answer, helping users understand when they should verify information or ask follow-up questions.
Query Analytics & Insights
Dashboard showing what people are asking, which documents are most useful, what topics have no good answers, and where your knowledge base has gaps. This intelligence helps you identify frequently asked questions, spot outdated documentation, understand what's confusing users, and prioritize content creation. Your knowledge base evolves based on real usage patterns, getting more valuable over time.
Search Optimization & Relevance Tuning
Fine-tuned retrieval that returns the most helpful information for your specific domain. Generic RAG systems treat all content equally; this system is calibrated for your business—understanding which document types are more authoritative, which sections contain key policies, and which information is most likely relevant to common queries. Retrieval accuracy is optimized through testing and feedback until it's finding the right content consistently.
Version Control & Document History
When you update documents, the system maintains version history so you can see what changed and when. If you discover the AI is referencing outdated information, you can check what version is in the system and update it. This is crucial for businesses where policies, products, or procedures evolve regularly. You have full visibility and control over what knowledge the AI is using.
Security & Access Control
Proper security for your business information. All documents are encrypted at rest, access is controlled through authentication, and you can set permissions for who can query the system, upload documents, or manage the knowledge base. If you have sensitive internal documentation, it's protected appropriately. The system complies with data privacy requirements and can be deployed behind your firewall if needed.
API Access for Integration
RESTful API that lets you integrate the RAG system with other applications. Want to embed it in your website? Add it to your internal tools? Build a Slack bot that queries company knowledge? The API makes that possible. Comprehensive documentation shows developers exactly how to query the system, retrieve sources, and handle responses. Your RAG system becomes intelligent infrastructure powering multiple touchpoints.
45-Day Training & Optimization Period
6 weeks after launch where we actively improve the system based on real usage. I'll monitor which queries are working well, identify questions that aren't getting good answers, tune the retrieval to improve relevance, help you fill knowledge gaps we discover, and train your team on best practices for maintaining the knowledge base. We'll refine it together until it's consistently delivering excellent answers to your users' actual questions.
Example projects
Duration
3 weeks
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