pro
Ruth-Ann Bailey
Fractional SaaS Customer Success Manager Retention & Growth
New to Contra
Ruth-Ann is ready for their next project!
I help SaaS companies reduce churn, increase renewals, and scale customer success systems that drive long-term revenue growth.
0
37
These snapshots highlight my work leading customer success initiatives across multiple SaaS organizations, focusing on onboarding systems, retention strategy, and revenue expansion. I built scalable lifecycle frameworks, implemented renewal and health-scoring processes, and improved customer engagement strategies to drive measurable outcomes.
Across these engagements, the results included a 43% increase in renewal revenue, 15% reduction in churn, 25% account revenue growth, and 60% improvement in customer retention, while maintaining strong customer satisfaction and operational efficiency.
Skills Demonstrated
Customer Success Strategy
Customer Retention & Expansion
Enterprise Account Management
Onboarding & Lifecycle Design
Customer Health Scoring
Revenue & Renewal Optimization
0
32
Customer Health & Retention Stragey
0
7
Customer Onboarding Framework
0
11