Ruth-Ann Bailey - Customer Success Manager | ContraWork by Ruth-Ann Bailey
Ruth-Ann Bailey

Ruth-Ann Bailey

Fractional SaaS Customer Success Manager Retention & Growth

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East Point, USA

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East Point, USA

Cover image for I help SaaS companies reduce
I help SaaS companies reduce churn, increase renewals, and scale customer success systems that drive long-term revenue growth.
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Cover image for These snapshots highlight my work
These snapshots highlight my work leading customer success initiatives across multiple SaaS organizations, focusing on onboarding systems, retention strategy, and revenue expansion. I built scalable lifecycle frameworks, implemented renewal and health-scoring processes, and improved customer engagement strategies to drive measurable outcomes. Across these engagements, the results included a 43% increase in renewal revenue, 15% reduction in churn, 25% account revenue growth, and 60% improvement in customer retention, while maintaining strong customer satisfaction and operational efficiency. Skills Demonstrated Customer Success Strategy Customer Retention & Expansion Enterprise Account Management Onboarding & Lifecycle Design Customer Health Scoring Revenue & Renewal Optimization
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Cover image for Customer Health & Retention Stragey
Customer Health & Retention Stragey
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Cover image for Customer Onboarding Framework
Customer Onboarding Framework
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