Customer Feedback Analysis and Process Improvement
Reduced customer complaints by 20% and improved first-response times by 10%.
Customer Support Representative
Intercom
Zendesk
Handling a High-Volume Support Period
Managed customer inquiries during a high-volume support period (e.g., product launch or seasonal sale). This project focused on prioritizing customer issues.
Data Entry Specialist
Customer Success Manager
Intercom
Zendesk
Customer Support System Setup and Optimization
Implemented and optimized a customer support ticketing system (e.g.,Salesforce, Intercom) for a small-to-medium business.
Customer Success Manager
Customer Support Representative
Intercom