Rachel Holman
L&D and Ops Consultant | Onboarding and Training Programs
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Developed training programs to support the expansion of a core product into eight international markets. The initiative required adapting learning materials for diverse operational teams and coordinating across multiple stakeholders.
What I Delivered
• Training curriculum for product rollout
• Facilitator guides and job aids
• Knowledge resources supporting operational teams
• Training sessions for internal stakeholders
Metrics:
• Increased process adoption by 40%
• Reduced operational errors by 26% (QA and audits)
• Delivered training to 75+ employees, improving confidence and consistency
• Streamlined workflow understanding, reducing new hire onboarding time by 15%
* Due to confidentiality agreements, this example is representative of the framework rather than proprietary materials.
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Redesigned and implemented scalable onboarding programs supporting operations teams across multiple global regions. The programs aligned training content, operational workflows, and performance expectations to improve new hire ramp time and engagement.
*Due to confidentiality agreements, this example is representative of the framework rather than proprietary materials.
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