Airbnb Assistant | WhatsApp Conversational Agent
Ibrahim Munir
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Posted Mar 3, 2024
An Airbnb assistant deployed onto WhatsApp, acting as a liaison to answer inquiries about the property and the surrounding area, enhancing customer experience.
Overview
A GPT-based assistant built using the Assistants API in conjunction with the WhatsApp API. The agent has been fed business data tailored to a specific rental and become the main point of contact for all inquiries that the customer may have, with only high priority issues being escalated to the owner of the rental.
Deployments like these reduce a significant amount of costs associated with assistants like these since it has been connected directly to WhatsApp through Meta's official API with no middlemen.
Visual Demo
Initial conversation start, agent suggests nearby restaurants
Continuation of detailed restaurant suggestions
Agent able to answer questions on how to use the specific coffee machine in the rental, not just general instructions
Continuation of coffee machine instructions
Agent able to answer common inquiries like check-out time
Agent can respond to objection of customer trying to get extra time