CRM for automotive

Developed a cloud-based CRM platform tailored for automotive dealerships and service providers to manage customer relationships, sales, and after-sales services efficiently. The solution was designed as a multi-tenant SaaS application, making it scalable and accessible to multiple dealerships across locations.

Lead & Customer Management – Capture and track inquiries from multiple channels (website, walk-ins, calls).

Vehicle Sales Pipeline – Manage deals from test drives to final purchase with a visual pipeline.

Service & Maintenance Tracking – Schedule vehicle servicing, send automated reminders, and track service history.

Task & Workflow Automation – Automated follow-ups, reminders for renewals (insurance, warranties, AMC).

Analytics & Reporting – Insights into sales performance, service revenue, and customer satisfaction.

Multi-Branch Management – Role-based access for sales, service advisors, and managers across multiple dealerships.

Integrations – Email, SMS, WhatsApp notifications, and integration with DMS (Dealer Management Systems).

The CRM helped automotive businesses streamline customer journeys—from the first inquiry to repeat servicing—resulting in improved customer retention, increased sales conversions, and better visibility for management.