CRM for automotive
Ashish Arora
Developed a cloud-based CRM platform tailored for automotive dealerships and service providers to manage customer relationships, sales, and after-sales services efficiently. The solution was designed as a multi-tenant SaaS application, making it scalable and accessible to multiple dealerships across locations.
Key Features:
Lead & Customer Management – Capture and track inquiries from multiple channels (website, walk-ins, calls).
Vehicle Sales Pipeline – Manage deals from test drives to final purchase with a visual pipeline.
Service & Maintenance Tracking – Schedule vehicle servicing, send automated reminders, and track service history.
Task & Workflow Automation – Automated follow-ups, reminders for renewals (insurance, warranties, AMC).
Analytics & Reporting – Insights into sales performance, service revenue, and customer satisfaction.
Multi-Branch Management – Role-based access for sales, service advisors, and managers across multiple dealerships.
Integrations – Email, SMS, WhatsApp notifications, and integration with DMS (Dealer Management Systems).
Impact:
The CRM helped automotive businesses streamline customer journeys—from the first inquiry to repeat servicing—resulting in improved customer retention, increased sales conversions, and better visibility for management.
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Posted Sep 4, 2025
CRM platform designed to help businesses manage customer interactions, Leads, Ads Inventory, and Contacts from a single dashboard.
