AI Chatbot Development for an Educational Institution

The project was for the customer service department. There was a need to improve on customer response time. I firstly conducted a sensitivity analysis on customer complaints, feedback. Based on the analysis, it was agreed that a chatbot will be the most effective solution.

Using Microsoft tools like dialogflow, Microsoft bot framework and python programming, my team came up with a well trained chatbot for the customer service department. this enhanced their response time and the client was satisfied.