Regione Lombardia Portal

I have managed the UX and content maintenance on the CMS as business analyst. Over 12 months, I have managed to improve the maintenance performance as shown by the decrease of average resolution time by 33% (- 3 days) and the decrease of average reported issues by 50% (- 30/month), obtained through the creation of a knowledge hub and by restructuring both process and software as analyst Product: www.regione.lombardia.it