Product Specialist at Framer

I’m currently contracted by Framer as a Product Specialist on their CS team, providing product support to enterprise clients such as Perplexity, Salesforce, Microsoft, Zapier, and others.

A big part of my role is supporting Framer’s enterprise clients and helping their teams get the most out of the product. Some days that means fixing small but frustrating layout or interaction issues, and other days it’s a deeper dive into a project to figure out what’s working, what isn’t, and how to improve it.

I help teams move faster by troubleshooting bugs, finding practical workarounds when something breaks, and giving clear guidance on best practices so their sites stay scalable and easy to maintain. I also write help articles to improve the overall product experience. Example article: