Our UX research team needed a way to let non-researchers browse through their growing collection of key findings and recommendations. Until our repo, this information was trapped in static presentation decks. Rather than everyone time sending and responding to endless Slack requests asking for help digging up past insights from past studies, we could make that experience entirely self-serve. This benefits everyone, including our researchers! They too need to reference past work. This repo became a bustling hub, seeing multiple visitors every single day. The top average session time on the "key findings" area of the repo is 14m!
I built this repo using Coda.io so we could have 100% control over the information architecture. By leveraging Coda's buttons, automations, and inline controls the doc took on an app-like feel.
Custom repo features:
Filterable findings and recommendations all with key metadata on display: author, date created, associated study, and a link to the original findings deck.
A "copy to clipboard" button so consumers could easily grab insights and use them in other tools like Confluence, Quantive, ProductBoard, Miro, etc.
A "my favorites" space for each user to save findings and recommendations for future reference. 94 insights have been saved by 9 unique users!
Data entry and auditing workflows for the research team.
"UXR by the numbers" dashboard, displaying data on the team's performance by quarter and year. E.g.: time spent listening to user feedback, count of findings and recommendations produced, studies completed, and count of participants met with.
