International Account Advisor
Magdy Abdelraheem
Customer Success Manager
Customer Support Representative
Oracle
Vodafone UK
Providing phone support to Vodafone UK customers (out-of-hours) using Oracle's Seibel CRM.
Major Achievement: scored a TNPS (CSAT) record of 80% over 40 surveys in June 2017, resulting in raising the out-of-hours NPS target from by %15.
